Support

Email support@sweetener.ie and a person will reply, usually within one working day (Irish time). Plus plans are answered first. Tell us your store's .myshopify.com address and the campaign's name, and we can get straight to it.

A gift didn't go into the cart

In Sweetener, open Check a cart. It takes you to the cart inspector on your store, which shows the rules a cart has to meet and which one it missed. The usual causes:

• The campaign is a draft, or its start date hasn't come yet.
• The app embed is switched off. Turn on "Gift with purchase" in Online Store → Themes → Customise → App embeds.
• The gift is out of stock, so it can't be added.
• The cart is in a currency the campaign has no spend amount for.

Billing

Plans are billed by Shopify on your Shopify invoice. Change plan from the Plan page in the app. Uninstall, and billing stops with it.